1. Disclosing Procedure of Retained Personal Data
（1）Request for disclosure of retained personal data
Please send the request for disclosure by mail to the address below with the necessary documents attached to the prescribed request form. Please write "Disclosure Request Documents" on the envelope.
〒861-5535
571-15 Mitsugu-machi, Kita-ku, Kumamoto-shi, Kumamoto
SUGI BEE GARDEN CO., LTD. CRM Department
（2）Documents (forms) to be submitted when requesting disclosure
To request disclosure, please download the application form below, fill in all the required items, and mail it with the documents for identity verification.
- - Personal Information Disclosure Request Form (Download)
- - Official Identification Document
a）Fill in the prescribed items in the ”Personal Information Disclosure Request Form” and seal with a registered seal.
b）Official identification document for covered person: Copy of Identity Document (Driver’s License, Passport, Health Insurance Card, or other)
c）Seal Registration Certificate of Identity - *If the disclosure request is submitted by an agent, the following documents are required, in addition to those in above.
If the agent is delegated by the covered person to request disclosure
- - Letter of attorney
- (Free format. Signature, registered seal, and address of the covered person and the name and address of the agent are required.)
If the agent is a legal representative of a minor
- A copy of any of the following
- - Certified copy of Family Register
- - Resident Certificate (with relationship listed)
- - Any other official document which can certify the legal agency right.
If the agent is a legal representative of an adult ward
A copy of either of the following:
- A copy of any of the following
- - Certificate of registered information for guardianship registration
- - Any other official document which can certify the legal agency right.
（3）Information on how we respond to "Request for Disclosure," and Fees and Collection Methods
When requesting disclosure, please mail the above "Personal Information Disclosure Request Form" to the CRM Department. We will reply to the request by restricted delivery mail, so please enclose a stamp for 1,000 yen as a fee with the above "Personal Information Disclosure Request Form" and mail it to the CRM Department.
（4）Information on how to respond in writing to "Request for Disclosure"
We will reply to the applicant's request form by restricted delivery mail.
（5）"Purpose of use" of personal information acquired according to the request for disclosure
The personal information acquired in the course of the disclosure procedure will be used only to the extent as necessary for the request. The submitted documents will be disposed within six months after the response to the disclosure request is completed.
* Reasons for non-disclosure of retained personal data
In the following cases, disclosure will not be made. If we decide for the request not to be disclosed, we will notify you to that effect with the reason. In addition, the prescribed fee will be charged for requests though its disclosure may be rejected.
- - If the covered person cannot be confirmed, such as when the address stated in the application form, the address stated in the document for identity verification, or the registered address with our company do not match.
- - If the power of attorney for such legal representation cannot be confirmed.
- - If the prescribed application documents are incomplete.
- - If the subject of the request for disclosure does not correspond to "retained personal data."
- - If there is the risk of harming the life, body, property, or other rights and interests of the covered person or a third party.
- - If there is risk of significant detriment to the fair and proper performance of our business.
- - If it violates other laws and regulations.
2. Complaints, Consultations and Inquiries Regarding Personal Information
（1）With regards to personal information retained by our company, if there is a request from the person (including an agent) for notification of purpose of use, disclosure, correction (change), or suspension of provision and use, upon confirmation of the person, we shall respond promptly after receiving the request. In addition, we shall respond to inquiries and consult on our handling of personal information. However, we may not be able to meet your requests regarding deletion or erasure in case it shall violate the legal obligation on information storage.
（2）For complaints, consultations and inquiries regarding our personal information, please contact the following. Depending on the content of your inquiry, we may ask you to submit the necessary documents or to answer our questions. In addition, when we notify or disclose the purpose of use of the retained personal data, we will reply by restricted delivery mail; thus a fee of 1,000 yen (tax included) will be charged.
（3）Available hours are from 9:00 am to 6:00 pm on weekdays.
Department in charge: CRM Department
Phone: 0120-354-038 FAX: 0120-877-038
Email address: info＠0038.co.jp
*Anonymized Information
We do not currently handle anonymized information.
Enacted on November 1st, 2021