We will deliver items within one week after ordering.We comply with specified delivery dates and times. When making your order, there is a page for specifying the delivery date and time, so please specify them on that page.
*The delivery schedule may vary/delay due to severe weather or any other unexpected accidents, etc.
Delivery to hotels in Japan is acceptable. In that case, please state a name of the hotel and the reservation holder when setting delivery information. Specify delivery day at least one day in advance of your check-out day.
If the delivery date is not specified, we will contact you to confirm the date. Therefore, delivery may not be in time for your preferred date.
If you cannot select the date and time which you prefer, please enter your preferred date and time in the order comment box which is at the lower part of the page, and then complete your order.
We will let you know whether your order can be delivered at your preferred date and time via email later.
2．About shipping fee
Shipping fee is free when you purchase more than JPY10,800 (IncTax) for a delivery to one single destination.
Shipping fee is JPY495 (inc. tax) for all over Japan when you purchase more than JPY5,400 and(inc. tax) less than JPY10,800 (inc. tax) for a delivery to one single destination.
When you purchase less than JPY5,400 (inc. tax) for a delivery to a single destination, please refer following shipping fee (inc. tax) chart based on the area of the delivery.
Reduced Tax rate (8%) for Foods, and 10% consumption tax for skincare products will be applied.
Tax-Free Shopping is applicable only when shopping at direct managed stores in Japan or shipping to overseas.
【Area Shipping Fee】In case of your purchase amount is below 5,400 yen (Inc. Tax)
|Tohoku areas||Aomori, Akita, Iwate, Miyagi, Yamagata, Fukushima||1,320 yen|
|Kanto / Shinetsu areas||Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Izu Islands, Yamanashi, Niigata, Nagano||1,100 yen|
|Chubu / Hokuriku areas||Shizuoka, Aichi, Mie, Gifu, Toyama, Ishikawa, Fukui||935 yen|
|Kansai / Shikoku areas||Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo, Kagawa, Tokushima, Ehime, Kochi||825 yen|
|Chugoku / Kyushu area||Okayama, Hiroshima, Yamaguchi, Tottori, Shimane, Fukuoka, Saga, Nagasaki, Oita, Miyazaki, Kagoshima||715 yen|
|Kumamoto areas||Kumamoto||616 yen|
|Okinawa areas||Okinawa||1,023 yen|
Regarding refrigerated courier service
Refrigerated courier service fee of JPY220 (Incl. Tax) is incurred separately.Refrigerated courier service fee is free when you purchase more than JPY5,400 (Inc. Tax)
- How to purchaseInstructions on order process
- For domestic delivery
within JapanInstructions on delivery time and fees
- For overseas shipmentsInstructions on overseas deliveries
- Gift-wrapping and shopping bagsInstructions on gift-wrapping and shopping bags
- PaymentInstructions on payment methods for shopping
- Return and ExchangeInstructions on return and exchange