杉養蜂園

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Regarding overseas shipping

*For customers who wish to ship to Hong Kong, please use the Hong Kong exclusive shopping site.

FAQ

  • Q. Can you ship oversea?

    A. Yes, we ship overseas.
    For detailed information on each shipping methods, please check 'Shipping Methods' below.
    However, we cannot ship our honey products to countries in which honey or products containing honey are prohibited to import.
    Countries we cannot ship to :
    United Kingdom, France, Spain, Ukraine, Republic of South Africa, Viet Nam, Germany, New Zealand, Norway, Monaco, Austria, Republic of Peru, State of Qatar, Egypt, Morocco
    *These countries may be changed without notice.

  • Q. How much for overseas shipping?

    A. Shipping fee varies depending on the destination country and weight of order items.
    Please check on the "Set delivery method" after entering your shipping address.

  • Q. Can you ship orders to any country?

    A. We cannot ship our products to countries in which honey or products containing honey are prohibited import.
    Countries we cannot ship to :
    United Kingdom, France, Spain, Ukraine, Republic of South Africa, Viet Nam, Germany, New Zealand, Norway, Monaco, Austria, Republic of Peru, State of Qatar, Egypt, Morocco
    *These countries may be changed without notice.

  • Q. When shipping to oversea, Tax-Free Shopping is applicable?

    A. Yes, when you go to the order confirmation page, Tax-Free price will be indicated for overseas shipments although all single product page shows price including consumption tax.
    *Please note, after shipping out, custom and import duities may be incurred in your detined countries. No Japanese consumption tax will be applied.

  • Q. Can I specify the date and time of delivery?

    A. We are sorry, but we don't accept a request of delivery date because delivery time varies depending on the country circumstances, weather and customs situation.

Shipping Methods

Available shipping methods vary depending on the country or region which to ship to.

You may confirm each shipping method in the "Set delivery method" section after entering your shipping address.

FedEx

Shipping Fee and Delivery Days

Shipping fee fluctuates based on fuel surcharge rate. Therefore please confirm the actual shipping fee in the “Set delivery method” page, after you enter your delivery address.
Shipping Times may vary due to country or region circumstances, public holidays, customs procedures and flight delays.

Import Duties and Custom Clearance

For customs and duty or for any other import charges, FedEx may directly contact the recipient after collection is completed.
For tariff rates or any other detailed information, please directly contact your local FedEx location for your help, since details may vary due to the country/region or customs decision.
* Customers are responsible for delays, delivery failures, additional charges, or any other loss/damages arising from customs clearance, and Sugi Bee Garden shall under no circumstances be liable for any of these loss/damages. You agree that, by completing your order at this shopping site, you unreservedly accept the above contents, having read them.

Liability Insurance

Liability for loss, damage or delay of the shipment is limited to US$100 per shipment, or US$20 per kilogram, whichever is greater.
Please leave a comment when placing an order if you require compensation above this limit. We will contact you an additional insurance fee.

Delivery Tracking Number

Once the order has been shipped, we will send you an email with delivery tracking number.
Orders shipped can be tracked directly from here.

Shipping Restrictions

Depending on the destination country or region, there are restrictions on the weight and amount of money per order.
In case your order exceeds the regulations, you will receive an email with detailed information after your order is confirmed.

EMS (Express Mail Service)

Shipping Fee and Delivery Days

Shipping fee varies depending on the destination country and weight of order items.
Please check on the "Set delivery method" after entering your shipping address.
Shipping Times may vary due to country or region circumstances, public holidays, customs procedures and flight delays.

Import Duties and Custom Clearance

Applicable customs and import duties will be charged after the parcel arrives in its destination country.
For further information, please contact your local customs office.
* Customers are responsible for delays, delivery failures, additional charges, or any other loss/damages arising from customs clearance, and Sugi Bee Garden shall under no circumstances be liable for any of these loss/damages. You agree that, by completing your order at this shopping site, you unreservedly accept the above contents, having read them.

Liability Insurance

Insurance fee will be added in shipping fee automatically according to your purchase amount.
Purchase amount under JPY 20,000 is free of charge. For purchases above JPY 20,000, 50JPY for each 20,000JPY will be required to upgrade the claim amount.
No insurance available for SAL

Delivery Tracking Number

Once the order has been shipped, we will send you an email with delivery tracking number.
Orders shipped can be tracked directly from here.

Shipping Restrictions

Depending on the destination country or region, there are restrictions on the weight and amount of money per order.
In case your order exceeds the regulations, you will receive an email with detailed information after your order is confirmed.

Regarding delays and suspended countries in overseas shipping(EMS)>>

SAL (Economy Air)

Shipping Fee and Delivery Days

Shipping fee varies depending on the destination country and weight of order items.
Please check on the "Set delivery method" after entering your shipping address.
Delivery takes 6-13 days depending on the country or region.
Please note that your order may take longer depending on the handling conditions in the destination country, public holidays, customs clearance and delays in air or sea transportation.

Import Duties and Custom Clearance

Applicable customs and import duties will be charged after the parcel arrives in its destination country.
For further information, please contact your local customs office.
* Customers are responsible for delays, delivery failures, additional charges, or any other loss/damages arising from customs clearance, and Sugi Bee Garden shall under no circumstances be liable for any of these loss/damages. You agree that, by completing your order at this shopping site, you unreservedly accept the above contents, having read them.

Liability Insurance

Liablity insurance is not included.
If you wish to add insurance to your order, please include it in the remarks column when you place your order.
After you place your order, we will send you an email with a link to pay for your insurance.
The insurance fee is automatically calculated at 400 yen for purchases up to 20,000 yen, and an additional 50 yen for every 20,000 yen thereafter, which will be added to the shipping cost.

Delivery Tracking Number

Once the order has been shipped, we will send you an email with delivery tracking number.
Orders shipped can be tracked directly from here.

Shipping Restrictions

Depending on the destination country or region, there are restrictions on the weight and amount of money per order.
In case your order exceeds the regulations, you will receive an email with detailed information after your order is confirmed.

* SAL posting service has been temporarily suspended in all countries and regions due to the COVID-19 impact.

Surface Mail (Sea Mail)

Shipping Fee and Delivery Days

Shipping fee varies depending on the destination country and weight of order items.
Please check on the "Set delivery method" after entering your shipping address.
Delivery takes 1-3 months depending on the country or region.

Please note that your order may take longer depending on the handling conditions in the destination country, public holidays, customs clearance, and delays in sea freights.

Import Duties and Custom Clearance

Applicable customs and import duties will be charged after the parcel arrives in its destination country.
For further information, please contact your local customs office.
* Customers are responsible for delays, delivery failures, additional charges, or any other loss/damages arising from customs clearance, and Sugi Bee Garden shall under no circumstances be liable for any of these loss/damages. You agree that, by completing your order at this shopping site, you unreservedly accept the above contents, having read them.

Liability Insurance

Insurance fee will be added in shipping fee automatically according to your purchase amount.
The insurance fee is automatically calculated at 400 yen for purchases up to 20,000 yen, and an additional 50 yen for every 20,000 yen thereafter, which will be added to the shipping cost.

Delivery Tracking Number

Once the order has been shipped, we will send you an email with delivery tracking number.
Orders shipped can be tracked directly from here.

Shipping Restrictions

Depending on the destination country or region, there are restrictions on the weight and amount of money per order.
In case your order exceeds the regulations, you will receive an email with detailed information after your order is confirmed.

SF Express (Available only for shipping to China)

Shipping Fee and Delivery Days

Shipping fee fluctuates based on fuel surcharge rate. Therefore please confirm the actual shipping fee in the “Set delivery method” page, after you enter your delivery address.
Delivery time is approximately 1 to 2 weeks. It may vary depending on public holidays, customs clearance, airmail delays, and other factors.

Import Duties and Custom Clearance

For customs and duty or for any other import charges, SF Express may directly contact the recipient after collection is completed.
For tariff rates and any other detailed information, it will vary due to the country/region or customs decision, so please contact SF Express for your help.
* Customers are responsible for delays, delivery failures, additional charges, or any other loss/damages arising from customs clearance, and Sugi Bee Garden shall under no circumstances be liable for any of these loss/damages. You agree that, by completing your order at this shopping site, you unreservedly accept the above contents, having read them.

Liability Insurance

Liablity insurance is not included.
If you wish to add insurance to your order, please include it in the remarks column when you place your order.
After placing your order, we will send you an email with a payment link for the insurance fee of 3,064 yen (flat rate).

Delivery Tracking Number

Once the order has been shipped, we will send you an email with delivery tracking number.
Orders shipped can be tracked directly from here.

Shipping Restrictions

Depending on the destination country or region, there are restrictions on the weight and amount of money per order.
In case your order exceeds the regulations, you will receive an email with detailed information after your order is confirmed.

Countries which cannot be shipped
United Kingdom, France, Spain, Ukraine, Republic of South Africa, Viet Nam, Germany, New Zealand, Norway, Monaco, Austria, Republic of Peru, State of Qatar, Egypt, Morocco

We cannot ship our honey products to countries in which honey or products containing honey are prohibited to import.
Countries we cannot ship to :
United Kingdom, France, Spain, Ukraine, Republic of South Africa, Viet Nam, Germany, New Zealand, Norway, Monaco, Austria, Republic of Peru, State of Qatar, Egypt, Morocco
*There is a possibility for change.

Delivery within Japan

Find more about domestic delivery within Japan from here.
*Delivery to hotels in Japan is acceptable. In that case, please state a name of the hotel and the reservation holder when setting delivery information. Specify delivery day at least one day in advance of your check-out day.

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