Frequently Asked Questions
Please refer how to use the website and frequently asked questions.
- Q. Do you ship items ti oversea?
A. Yes, we ship items to oversea. Please find more about overseas shipping from here.
- Q. Do you deliver to hotels in Japan?
A. Yes, we can arrange delivery, if it is possible to receive the package at the destination hotel.
Please note, however, that some hotels may have restrictions on the location and time of receipt, so we recommend contacting the destination hotel in advance to confirm their policies regarding package delivery.
Please state a name of the hotel and the reservation holder when setting delivery information. Specify delivery day at least one day in advance of your check-out day.
- Q. Can I track my package?
A. Yes, you can. We will email you a delivery tracking number once the package has shipped.
Please note that tracking services may not be available for international shipments in certain countries or regions.
- Q. Honey is hardened in white.
A. Honey may crystalize white due to temperature differences. This is a natural phenomenon that occurs in natural honey.There are also honey that are difficult to crystallize like Acacia, but natural honey containing pollen rich in various nutrients crystallizes.
Our company sticks to delivering in a natural state without any modification.
- Q. What if I want to melt crystallized honey?
A. In a small container, put into only the amount of crystallized honey to eat. Do not lid. Put the container in a water bath of 40 ~ 42 ℃. 。
If you heat it at high temperature for a long time, sugar ingredients of honey may become brown and deep color, fragrant ingredients may be broken, flavor may be weak. So please melt at as low temperature as possible.
- Q. How much is a calory of honey?
A. It is just as sweet as sugar with 2/3 the calories. In 100 g, there are 384 kcals of sugar (caster sugar) and 303 kcal of honey.
- Q. When is the time to substitute honey for sugar?
A. If you feel that the sweetness when you eat sugar (caster sugar) is at 100, it is at 130 for honey.In other words, if you use the same quantity as sugar, the honey would taste sweeter, so less quantity is used.If you compare them at the same amount of sweetness, honey has about 60% the calories compared to sugar.
Honey: 7 g (21 kcal) of sweetness = Sugar: 9 g (35 kcal) of sweetness (21÷35) ×100% = 60%
- Q. How long should honey be consumed after opening it?
A. It can be stored at room temperature both before opening and after opening. Honey is a food with high sugar content, so it will not rot.However, as the flavor and color tone gradually change with the passage of time, please keep the lid tightly closed and store it in a place not exposed to direct sunlight, Consume as soon as possible regardless of the expiration date. If you store honey in refrigerator, sugar will crystallize and a white mass will be formed, making it difficult to take out contents during use. Regardless of the season, please store at room temperature.
- Q. I heard that honey should not be given to infants under 1 year, but why is that?
A. To retain the natural flavor, We do not sterilize honey by high temperature. Bacteria called botulinum bacteria present in nature may be mixed in honey.As babies under 1 year old are not immature in intestinal function, there is less intestinal bacteria for digesting honey, resulting the danger of developing botulism when being fed with honey.When intestinal systems become mature after 1 year old, honey can be consumed at ease.
- Q. If you put honey in black tea, why does it make it darker?
A. Because honey contains iron.Its iron content binds to the tannin in the tea making tannin iron, causing the black tea to turn darkly clouded.This poses no harm, so you can drink it as is like that.
With lightly colored honey that does not have much iron content, it will not make black tea darker.
- Q. I can't open the cap of a honey product.
A. We assume that the honey has gotten into the cracks between the jar and lid and solidified.
Turn the jar upside down and put it into a pot or container. Let the lid soak in hot water for 10 minutes, and then put on rubber gloves and turn the lid counterclockwise.
Fruit Juice Infused Honey
- Q. How to storage?
A. Store in cool dark place away from direct sunlight, heat and humidity. We suggest you to consume earlier no matter the expiry date. If you store Fruit Juice Infused Honey in fridge, sugar content might crystalize and form hard lumps which may cause clogging the bottle when you use.No matter seasons, please store at room temperature.sugar will crystallize and a white mass will be formed, making it difficult to take out contents during use.
- Q. What's the difference between Propolis Liquid and Propolis Gold (Capsules)?
A. The both are health food products having carefuly selected proporis made in Brazil as a main component.In general, depending on the type or propolis (especially where it comes from and by country), it has a characteristically strong taste.Our propolis liquid is made from high quality propolis ingredients, and it has been praised as being easy to drink.Even so, for people who are bothered by the smell of the propolis liquid, we recommend propolis capsules.Propolis Gold is a soft capsul type.For people who have trouble swallowing it, we recommend Liquid Propolis.If your throat or mouth feels uncomfortable, our customers have said that propolis liquid is very effective.
- Q. What is the difference between royal jelly and propolis?
A. Royal Jelly is a creamy milky cream that young worker bees create by eating and digesting honey and pollen, then secreting it from hypopharyngeal gland and big jaw gland.
As the sole source of nutrition for the queen bee who continues to lay over 2,000 eggs per day in her prime, it contains over 40 kinds of well balanced nutrients such as essential amino acids, vitamins, and its characteristic ingredient of decenoic acid.
It has been known since ancient times as a precious healthy ingredient.Even if the nutrients your body wants is different for each person, you can get a solid supply of nutrients from royal jelly.Have this item for your health and youthfullness.
To keep the inside of the honeycomb clean, honey bees mix resinous viscous materials collected from diverse plant sprouts and sap with beeswax. Propolis is this substance.
The name comes from pro in Latin (protect) and polis in Greek (city), so it means to "protect the city (beehive)".
Propolis has a large amount of components that are useful in maintaining your health, such as artepillin C, flavonoids, all kinds of vitamins and minerals, and more.
It has been used in places like Europe since ancient times as an ingredient in folk remedies.
It is helpful for supplying nutrients and maintaining the health of people who work hard every day in a stressful society.
- Q. Should I drink it at a certain time? (When should I drink?)
A. Because it is not medicine, you do not have to take it at a fixed time
One way to do that is to have it on the table and enjoy it after breakfast.
- Q. What kind of drink would be a good choice?
A. It does not matter what you drink it with, but we recommend drinking it with either cool or lukewarm water.
- Q. How much should I drink on a daily basis?
A. Recommended dosage is printed on the package. However, it is ok to adjust the dosage according to your own physical condition.
*It’s indicated in each language at products page.
- Q. What's the difference between Royal Jelly Drink Gold and Royal Jelly Super G?
A. The both are health food products having carefuly selected royal jelly as a main component.
In one 20 ml portion of Royal Jelly Super G, there is about 3,900 mg of fresh royal jelly incorporated into it.This is proportionate to about eight tablets of Royal Jelly Gold.
For people who want to ingest a higher concentration of royal jelly at once (such as people who want to quickly get rid of their weariness) or for people who have trouble taking pills (such as the elderly or children), we recommended drinking Royal Jelly Super G.
It is very easy to drink and it has a refreshing taste, so it can be used to maintain the health of the whole family.
We also have products separated into packets, so please make use of those, too.
- Q. How can I keep it?
A. Cool place without high temperature, high humidity and direct sunlight.
After opening, please keep the container lid tightly closed.For travelling, take 2~3 tablets each time into portable case.
Inquiry for consmetic range
- Q. Can I take off my makeup just with Natural Soap?
A. It can basically be taken off.The use of MITSUBACHI COSME Cleansing Oil is recommended for makeup around the eyes and mouth.
Without rubbing the skin on your face, gently roll the foam over it.
- Q. What's an expiration date of cosmetics?
A. In case of unopened item, it will last about 3 years.This is just a rough estimate, so because these are natural ingredients, please use it as fast as possible.
We recommend using it within about three months after opening it.
- Q. Does the color of the Honey Wormwood Soap seems lighter than MITSBACHI COSME Natural Soap ?
A. It has pigments from natural wormwood ingredients, so it will turn somewhat lighter as time passes.This does not affect its quality, so please use it without any worries.
- Q. What is the APPY Code?
A. As a special bonus, we include an "APPY Code" only in the "Sugi Bee Garden direct magazine" for first-time customers (Customers residing in Japan only), and the promotion postcard. (Customers residing in overseas only)
During the promotion period, you can purchase as many times as you like at a special discount price, so please enter the APPY code when you place your order.
- Q. Where can I find store information?
A. You can find store information here.
- Q. What's the difference between Pure Honey Vinegar and regular vinegar?
A. The commonly distributed vinegar we have available includes, rice vinegar, apple cider vinegar, etc.
Each of the vinegars are made from ingredients such as rice and apple juice.
Pure Honey Vinegar is brewed vinegar made from fermenting 100% honey, and it is an original product from Sugi Bee Garden.
The helpful ingredients in honey such as vitamins and minerals are all present in the vinegar.
- Q. Can I use my point card at online shopping?
A. At stores, customers can select either "Membership discount" or "Collect stamps & purchase at regular price".
With online shopping, it is not possible to sign for it, so we offer services such as "discounts on specific products" and "seasonal presents for people who make a purchase with a certain amount of money".
Also, a point card can only be used with purchases that are set at the regular price, but if you collect full points, it will be possible to reduce the price by JPY4,000.
Please use it in combination with your order details and circumstances.
- Q. Where can I chane my private infromation such as my address and email address?
A. You can change your registered information in your "My Page" by yourself
First, log-in to your account, then "My Page" is displayed.
In "My Page", please click the botton "Change of Registered Inofmation".
The currently registered content is displayed, enter any changes, check it, and go through with the modifications.